Fythwyrdd Privacy Policy

This privacy statement sets out how Fythwyrdd complies with European Union data protection requirements. It applies to the entire website and you can access it via the bottom of every page by clicking on the appropriate link. We may change this privacy statement from time to time by updating this page. Therefore, you should continue to check this page to ensure you are happy with any changes.

At Fythwyrdd we value and respect the privacy of our customers and website users and we take data protection seriously. As a valued customer you are able to visit the Fythwyrdd website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will be kept safe and secure and only used in accordance with this privacy statement.
 

What is ‘personal data’?

Personal data is any information you provide about yourself that allows you to be identified, contacted or located - including things such as your name, address, phone number, fax number, email address.
 

How does Fythwyrdd collect Personal Data?

  • We have access to your data once you book with us online through our website.
  • We may collect data when you contact us to make an enquiry by phone, email, text or otherwise.
  • Data is also collected on our website by the use of cookies.
     

What personal data does Fythwyrdd collect about you?

  • No personal data is collected without consent of the user.
  • When you make an enquiry or make a booking with us, the data collected by us may include your name, contact details (address, telephone, fax and e-mail address), number in your party, names of persons in your party over the age of 16, billing information, transaction and credit card information.
  • When you make a general enquiry about a stay with us we may hold the information that you provide us with to answer or respond to the enquiry.


What do we do with the information we collect?

  • We use your data to allow us to provide you with a means of renting and paying for holiday accommodation and to communicate with you about the aforesaid.
  • We use your data to improve our business offer to you.
  • We use your data to fulfil our legal obligations.
  • We use your data as a means of internal record keeping.
  • We may follow up, either by e-mail, phone, fax or mail, to people who have booked accomodation with us, as part of our customer care procedures.


How long do we store your data for?

If you have made a booking with us we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactional and invoicing records for this length of time. If you have requested information from us via our website, phone or email, we may store your personal data on file for a minimum of 1 year, but we will not send marketing information to you unless you have given us permission to do so.
 

Security of personal data and information

We are committed to ensuring that your information is secure. We take appropriate and proportionate measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. Any personal data collected via our website is held within a secure, password protected system. Only authorised users with valid user names and passwords have access to the data held on this system.
 

How can you access, review and amend your personal data which Fythwyrdd holds on file?

You have the right to know what personal information we hold about you and are free to amend the personal data we hold about you at any time. To review or update your personal data please contact us by emailing enquiries@fythwyrdd.co.uk.


How can you delete your personal data which Fythwyrdd holds on file?

You have the right to request that any personal data we hold is erased. If you wish to delete any of your personal data which we hold on record we will do everything in our power, where legally allowed, to comply with your request. In the first instance, please contact us by emailing enquiries@fythwyrdd.co.uk to discuss your request.


Who can you complain to if you have an issue with the way we process or store your personal data?

If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority responsible for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.


Other web sites

Our web site may contain links to enable you to visit other websites of interest easily. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
 

Cookies

A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can set most web browsers to notify you of cookie placement requests or decline cookies completely by configuring your browser to suit your personal preference in relation to cookie management.

For further information visit www.aboutcookies.org or www.allaboutcookies.org
 

How to contact us

If you ever wish to discuss any aspect of our privacy policy or if you have any concerns or queries regarding how Fythwyrdd uses or stores your personal data please contact us by emailing enquiries@fythwyrdd.co.uk or write to us at Rockhill Farm, Stourton Caundle, Sturminster Newton, Dorset, DT10 2JJ, or call 07789 911891.